Driving data-powered transformation across AI, product, and client experience.
ROI
142%
Churn
-8.4%
Predictive SLA Trend
Project Timelines
Featured projects
- Unified Customer Intelligence Platform
Integrated usage telemetry and sentiment analysis powering retention & churn prediction.
- 18% retention lift on monitored accounts
- 95% reduction in QBR prep time
- 85% roadmap items tied to customer evidence
Next.jsPythonSnowflakeRead case study - Customer Journey Analytics
Unified CRM, usage data to build a 360° journey view, A/B-test, and surface churn risk.
- Retention increase 12%
- Cross-sell increase 18%
- Time to insight improvement 10d → 1d
SQLPythonPowerBIRead case study - Enterprise Jira Cloud Migration
Led a full-scale Jira Cloud migration, delivering new workflows and reporting standards.
- Zero critical incidents during cutover
- Delivered on-time and on-budget
- 30%+ operational efficiency improvement
Jira CloudJSMConfluenceRead case study
Thought leadership
Why AI is the Next Frontier of Customer Experience
How predictive engagement and empathetic automation reshape CX—and where domain-specific models win.
If I had to build a Customer Success org from scratch today, here’s what I’d do. (And what I'd avoid.)
Customer Success today isn’t just about satisfaction; it’s about retention, growth, and trusted partnerships.
Brand pillars
About me
In the fast-evolving world of FinTech and AI, I help organizations turn customer operations into intelligence engines. With 19 years of global experience and an Executive MBA from Warwick Business School London, I bridge data, product, and client strategy to scale outcomes that matter.
Off-duty, I’m a curious technologist and globetrotter—exploring the intersection of technology, culture, and human experience.