JC logoJohn Cancio

Driving data-powered transformation across AI, product, and client experience.

Featured projects

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  • Product Control Operating Model

    AI-assisted P&L, IPV, reserves and reconciliation with live control KPIs.

    • <5% unexplained P&L sustained
    • >98% IPV completion
    • 35–45% faster close
    Next.jsRechartsTailwind
    Read case study
  • Customer Journey Analytics

    Unified CRM, usage data to build a 360° journey view, A/B-test, and surface churn risk.

    • Retention increase 12%
    • Cross-sell increase 18%
    • Time to insight improvement 10d → 1d
    SQLPythonPowerBI
    Read case study
  • CX Data Insights Dashboard

    Data intelligence layer for decision support: backlog, MTTA/MTTR, NPS, and forecasting.

    • Unified metrics layer
    • Cohort analysis
    • C-level weekly pack
    Power BISQLDAX
    View dashboard tour

Thought leadership

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Why AI is the Next Frontier of Customer Experience

Why AI is the Next Frontier of Customer Experience

How predictive engagement and empathetic automation reshape CX—and where domain-specific models win.

10 November 2025
If I had to build a Customer Success org from scratch today, here’s what I’d do. (And what I'd avoid.)

If I had to build a Customer Success org from scratch today, here’s what I’d do. (And what I'd avoid.)

Customer Success today isn’t just about satisfaction; it’s about retention, growth, and trusted partnerships.

12 May 2025

Brand pillars

Pillar
AI‑Enabled Customer Operations
Leverage automation, analytics, and AI to lift quality, speed, and insight generation.
Pillar
Product Intelligence
Bridge client experience with product data to inform the roadmap and close feedback loops.
Pillar
Data Storytelling & Decision Science
Turn service and client data into product and business insights that drive action.
Pillar
Change Leadership
Build global teams that adapt, automate, and innovate—safely and repeatably.
John Cancio portrait

About me

In the fast-evolving world of FinTech and AI, I help organizations turn customer operations into intelligence engines. With 19 years of global experience and an Executive MBA from Warwick Business School London, I bridge data, product, and client strategy to scale outcomes that matter.

Off-duty, I’m a curious technologist and globetrotter—exploring the intersection of technology, culture, and human experience.

Let’s collaborate

Promise
Clear scope, transparent comms, and measurable outcomes. Stakeholder‑friendly updates—no surprises.
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